Introduction
This Refund Policy applies to purchases on Clear Image (https://clearimage.online), including subscriptions and credit packs. By buying our services, you agree to this policy and our Terms of Service.
When Refunds May Apply
- Billing errors: Duplicate or incorrect charges caused by our systems or payment processing mistakes
- Unauthorized charges: Charges you did not authorize (subject to verification)
- Extended outage: If core paid features are unavailable for more than 24 continuous hours due to issues on our side
- Technical credit loss: Credits consumed solely because of a platform failure (we may restore credits or refund, at our discretion)
Subscriptions and Credit Packs
- You may cancel a subscription anytime; access usually continues until the end of the paid period. Unused time in a period is generally not refunded unless required by law or approved under this policy
- Credit packs are one-time purchases. Unused purchased credits may be considered for refund within 14 days of purchase if little or no usage occurred; heavily used packs are typically non-refundable
- Free signup bonuses and promotional credits are not refundable for cash
Generally Non-Refundable
- Change of mind after successful use of paid features
- Dissatisfaction with AI output quality when the service ran as designed (results vary by image and model)
- User error, misuse, or unsupported file types
- Issues caused by your device, network, or third-party outages outside our control
How to Request
Email us with:
- Account email
- Order or payment reference
- Purchase date
- Reason and any screenshots
We typically acknowledge within 2 business days and aim to decide within 10 business days. Approved refunds go to the original payment method when possible (timing depends on the processor).
Chargebacks
Please contact us before filing a chargeback. Unwarranted chargebacks may lead to account suspension.
Legal Rights
Where local consumer law grants mandatory refund or withdrawal rights, those rights prevail over this policy.